Job Summary:
As a Software Implementation and Technical Support Specialist, you will play a crucial role in ensuring the successful deployment and ongoing support of our HRMS software at client sites. This role involves a combination of software implementation, client interaction, and technical support. We welcome freshers with a technical background, and the ideal candidate will have a prior work profile in a similar domain.
Responsibilities:
Software Implementation:
- Conduct on-site installation, configuration, and testing of our HRMS software.
- Provide training to end-users on the functionalities and features of the HRMS system.
- Ensure seamless integration of the HRMS software within the client’s HR environment.
Technical Support:
- Act as the first point of contact for client inquiries and technical issues related to the HRMS software.
- Diagnose and troubleshoot software-related problems reported by clients.
- Provide remote or on-site assistance to resolve technical issues promptly.
- Document and maintain records of support interactions and resolutions.
Client Relationship Management:
- Establish and maintain positive relationships with clients, understanding their needs and addressing concerns effectively.
- Communicate updates, enhancements, and best practices to clients.
- Collaborate with internal development teams to convey client feedback and contribute to product improvements.
Travell
- Travel to client sites as needed for software implementation, training, and on-site technical support.
- Ensure compliance with travel policies and guidelines.
Continuous Learning:
- Stay informed about industry trends, best practices, and emerging technologies in HRMS and software support.
- Participate in training sessions and workshops to enhance skills and knowledge.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong interest in HRMS software and a willingness to learn.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and resolve technical issues efficiently.
- Prior experience in software implementation or technical support is advantageous but not mandatory.
- Willingness to travel to client sites as required.
Join our team and be part of a dynamic organization that is shaping the future of technology solutions. If you are passionate about IT innovation, and client success, we want to hear from you!
To apply, please send your resume and cover letter to “recruitment@support.bullmarkcv.com or reach out at 6355600661